Please wait a maximum of 20 minutes after the pick up time previously agreed before calling the number on your e-Ticket. It is important that you call this number to ensure our partners can help you
If your calls to our partner do not resolve the matter it is your responsibility to ensure that you make alternative arrangements for your journey. We cannot accept any liability for costs incurred due to missed flights
Please ensure that you obtain a receipt for any additional costs incurred should you wish to claim a refund. Please then submit this to our Customer Services department upon your return home for consideration of a refund. Please be advised that a refund of this amount cannot be guaranteed, however if, upon investigation, the supplier is found to be in error, we will refund your taxi fare in full. Please note that no refund of additional costs can be considered without a receipt