8.1. Cancellations must be made by you using our website or app. You may be entitled to a refund, depending on when you cancel your booking, as follows:

(i) Cancellation charges vary by supplier, please refer to the terms and conditions and the specific cancellation policy of the supplier booked at the time of booking.

(ii) If you do not use the services for any reason and do not cancel the booking using the website or app, no refunds will be provided.

(iii) All refunds will be processed as quickly as possible and will be credited to

a) the original form of payment and account which is used at the time you made the booking, minus any cancellation fees that may apply.

b) or a hoppa credit note which can be used on a future booking for the same value

8.2. If you have paid a deposit for your booking, then the following cancellation terms will apply:

(i) Bookings cancelled before full payment has been made will be subject to the loss of the deposit.

(ii) If your booking is cancelled less than 48 hours before travel you will be liable for the full value of the booking, and/or the charges attached to the specific cancellation policy of the supplier booked. These charges are advised at the time of booking.

8.3. In the event that you do not use the services for any reason and do not cancel the booking using the website or app, no refunds will be provided.

8.4. hoppa reserves the right to charge an administration fee for cancellations