If you would like to cancel you booking please use the 'My hoppa' section of the website
The cancellation fees only apply if you have booked with us directly. If you have booked with a travel agent please contact them for more information
Cancellation fees apply as below:
Cancellations must be made by you using our website or app. You will be entitled to a refund, depending on when you cancel your Booking, as follows:
(i) If you cancel your booking more than 60 days prior to the date on which you use the first Service confirmed in your Booking, you will be entitled to a refund equivalent to 90% of the value of your booking.
(ii) If you cancel your booking less than 60 days but more than 15 days prior to the date on which you use the first Service confirmed in your Booking, you will be entitled to a refund equivalent to 75% of the value of your booking.
(iii) If you cancel your booking within 15 days or less prior to the date on which you use the first Service confirmed in your Booking, you will not be entitled to any refund
If you have opted to make your booking by paying a deposit, then the following cancellation terms will apply:
(i) Bookings cancelled outside 7 days will be subject to the lose of the deposit.
(ii) Bookings cancelled within 7 days will be subject to 100% cancellation fees and you will be liable for the full value of the booking.
In the event that you do not use the Services for any reason and do not cancel the Booking using the web site or app, no refunds will be provided.
All refunds will be processed as quickly as possible and will be debited to the original form of payment and account which is used at the time you made the Booking.
Please note - in the case of ‘No show’ your booking will be non refundable.
Your outbound journey date is the first part of a return journey or the date of a one way journey, depending on your booking
Please note - you cannot cancel your return journey when it is booked as part of a return service after the outbound journey date has passed
Cancellation credit cannot be moved between bookings