Payment is taken in full at the time of booking through our website. 


We have a 3D secure payment system in place, which means when you book you need to submit your card password before the booking is confirmed. 


If the card is rejected you will need to contact your card issuer. If you are unable to remember your 3D secure password please select the option on the 3D secure password box ‘Forgotten password’ and your bank will give you the option to reset the password. 


Unfortunately, hoppa is not able to provide assistance concerning your 3D secure password. IF you have any other problems please contact us through our online Portals https://talktous.hoppa.com/support/home and one of our hoppa heroes will gladly assist you0