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What do I do if I lose something on a hoppa vehicle?

If you leave property in a hoppa vehicle on arrival, please call the emergency number provided on your e-Ticket

Any expense incurred in recovering your lost property is entirely your responsibility and contact must be made with the local office of our partner who are responsible for operating your service

If you have left items behind on your return service, on your return home please email our partner, using the contact details on your e-Ticket

Hoppa regrets that we cannot be held responsible for items left in our vehicles that cannot be located

What do I do if I have a complaint?

If you are yet to travel on your return service please contact our partner using the details provided on your e-Ticket.

If you have now returned home please click here to submit any complaints. Where possible, please submit complaints within 28 days of your return date.

Complaints arising from failure to follow our terms and conditions such as not travelling with your e-Ticket, failing to reconfirm your journey and incorrect information supplied at the point of booking will not be considered