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Once I've booked

What is the route/ timetable of the shuttle?

Our shared shuttle services run in line with the arrival flights, and will only stop at hotels in the area you have selected. There is no timetable available

I need to amend the name of the person travelling with me. How do I do this?

We only require the name of the lead passenger. If this changes please amend your booking in the My hoppa section of the website

I have had a change of accommodation, how do I let you know?

If you have not yet travelled and your new accommodation is in the same area/city/resort please amend the name of your accommodation using the ‘Amend/cancel a booking’ tab in the 'My hoppa' section of our website. If you are travelling within 48 hours please contact us at https://talktous.hoppa.com/support/home 
If you need to change the name of the accommodation for your return journey and are already on your trip, please telephone our partner using the telephone number located on your e-Ticket to reconfirm the correct pick-up point and time for your departure
If your new accommodation is located in a different area/city/resort to your original booking, please create a new booking and cancel your original booking using the ‘My hoppa’ section of the website. Cancellation fees will be applicable, please see our FAQ section

The airline amended my flight. How do I let you know?

If you have not yet travelled please amend your booking details using the ‘My hoppa’ section of our website. If you are travelling within 48 hours please contact us at https://talktous.hoppa.com/support/home

If you need to amend the flight details for your journey to the airport please call our partner using the details on your e-Ticket
You must inform us of amendments to flight times and flight numbers

How can I change my booking?

If you're travelling in over 48 hours and wish to change any information on your booking please go to the 'My bookings' section of our website
If you wish to amend your name or accommodation name within the same area/city/resort this can be done up until 24 hours before the date of travel
The 'My bookings' section of the website allows you to:
Cancel your booking
Add additional passengers
Upgrade your vehicle type
Amend the name of the lead passenger
Change child ages
Change all parts of flight arrival/departure times and dates, flight numbers/airline name and accommodation name and address
If you wish to amend the area booked please cancel the booking, and rebook for the correct area
Once you have made any ammendments you will receive a new e-Ticket with the correct details
If any payment is required you will be asked to accept the amount, and this will be debited automatically from the card used to make the booking

I missed my flight. Can I still use my departure transfer?

If you have rebooked to your outbound journey you will be required to rebook a one way journey on our website, at an additional cost
You may still be able to use the departure part of your original transfer. Please contact us at https://talktous.a2btransfers.com/support/home with your new booking reference to check if that is possible

How can I cancel my booking and how much will it cost?

If you would like to cancel you booking please use the 'My hoppa' section of the website


The cancellation fees only apply if you have booked with us directly. If you have booked with a travel agent please contact them for more information
Cancellation fees apply as below:


Cancellations must be made by you using our website or app. You will be entitled to a refund, depending on when you cancel your Booking, as follows:


    (i) If you cancel your booking more than 60 days prior to the date on which you use the first Service confirmed in your Booking, you will be entitled to a refund         equivalent to 90% of the value of your booking.

    (ii) If you cancel your booking less than 60 days but more than 15 days prior to the date on which you use the first Service confirmed in your Booking, you will be entitled to a refund equivalent to 75% of the value of your booking.

  (iii) If you cancel your booking within 15 days or less prior to the date on which you use the first Service confirmed in your Booking, you will not be entitled to any         refund


If you have opted to make your booking by paying a deposit, then the following cancellation terms will apply:


    (i) Bookings cancelled outside 7 days will be subject to the lose of the deposit.

    (ii) Bookings cancelled within 7 days will be subject to 100% cancellation fees and you will be liable for the full value of the booking.


In the event that you do not use the Services for any reason and do not cancel the Booking using the web site or app, no refunds will be provided.


All refunds will be processed as quickly as possible and will be debited to the original form of payment and account which is used at the time you made the Booking.

Please note - in the case of ‘No show’ your booking will be non refundable.
Your outbound journey date is the first part of a return journey or the date of a one way journey, depending on your booking
Please note - you cannot cancel your return journey when it is booked as part of a return service after the outbound journey date has passed
Cancellation credit cannot be moved between bookings

Who is my insurance provider?

We are an appointed representative of Citybond Holdings plc, who is an authorised and regulated insurance intermediary, providing a policy on behalf of the insurer who is 'Cigna Europe Insurance Company S.A.-N.V'

Can I be covered whilst working during my trip?

Our policies cover non-manual work including bars, restaurants and other non-hazardous work (e.g. office and managerial work)

I have a current policy which lapses two days before the end of my trip. When should my new policy start?

We will provide you with your policy expiry notification in good time (normally 21 days). This will allow you to purchase a new policy to commence from the expiry date of your existing cover. This must be arranged prior to travel for your cover to continue

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