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Once I've booked

What is the route/ timetable of the shuttle?

Our shared shuttle services run in line with the arrival flights, and will only stop at hotels in the area you have selected. There is no timetable available

I need to amend the name of the person travelling with me. How do I do this?

We only require the name of the lead passenger. If this changes please amend your booking in the My hoppa section of the website

I have had a change of accommodation, how do I let you know?

If you have not yet travelled and your new accommodation is in the same area/city/resort please amend the name of your accommodation using the ‘Amend/cancel a booking’ tab in the 'My hoppa' section of our website. If you are travelling within 48 hours please contact us at https://talktous.hoppa.com/support/home 
If you need to change the name of the accommodation for your return journey and are already on your trip, please telephone our partner using the telephone number located on your e-Ticket to reconfirm the correct pick-up point and time for your departure
If your new accommodation is located in a different area/city/resort to your original booking, please create a new booking and cancel your original booking using the ‘My hoppa’ section of the website. Cancellation fees will be applicable, please see our FAQ section

The airline amended my flight. How do I let you know?

If you have not yet travelled please amend your booking details using the ‘My hoppa’ section of our website. If you are travelling within 48 hours please contact us at https://talktous.hoppa.com/support/home

If you need to amend the flight details for your journey to the airport please call our partner using the details on your e-Ticket
You must inform us of amendments to flight times and flight numbers

How can I change my booking?

If you're travelling in over 48 hours and wish to change any information on your booking please go to the 'My bookings' section of our website
If you wish to amend your name or accommodation name within the same area/city/resort this can be done up until 24 hours before the date of travel
The 'My bookings' section of the website allows you to:
Cancel your booking
Add additional passengers
Upgrade your vehicle type
Amend the name of the lead passenger
Change child ages
Change all parts of flight arrival/departure times and dates, flight numbers/airline name and accommodation name and address
If you wish to amend the area booked please cancel the booking, and rebook for the correct area
Once you have made any ammendments you will receive a new e-Ticket with the correct details
If any payment is required you will be asked to accept the amount, and this will be debited automatically from the card used to make the booking

I missed my flight. Can I still use my departure transfer?

If you have rebooked to your outbound journey you will be required to rebook a one way journey on our website, at an additional cost
You may still be able to use the departure part of your original transfer. Please contact us at https://talktous.a2btransfers.com/support/home with your new booking reference to check if that is possible

How can I cancel my booking and how much will it cost?

8.1. Cancellations must be made by you using our website or app. You may be entitled to a refund, depending on when you cancel your booking, as follows:

(i) Cancellation charges vary by supplier, please refer to the terms and conditions and the specific cancellation policy of the supplier booked at the time of booking.

(ii) If you do not use the services for any reason and do not cancel the booking using the website or app, no refunds will be provided.

(iii) All refunds will be processed as quickly as possible and will be credited to

a) the original form of payment and account which is used at the time you made the booking, minus any cancellation fees that may apply.

b) or a hoppa credit note which can be used on a future booking for the same value

8.2. If you have paid a deposit for your booking, then the following cancellation terms will apply:

(i) Bookings cancelled before full payment has been made will be subject to the loss of the deposit.

(ii) If your booking is cancelled less than 48 hours before travel you will be liable for the full value of the booking, and/or the charges attached to the specific cancellation policy of the supplier booked. These charges are advised at the time of booking.

8.3. In the event that you do not use the services for any reason and do not cancel the booking using the website or app, no refunds will be provided.

8.4. hoppa reserves the right to charge an administration fee for cancellations

Who is my insurance provider?

We are an appointed representative of Citybond Holdings plc, who is an authorised and regulated insurance intermediary, providing a policy on behalf of the insurer who is 'Cigna Europe Insurance Company S.A.-N.V'

Can I be covered whilst working during my trip?

Our policies cover non-manual work including bars, restaurants and other non-hazardous work (e.g. office and managerial work)

I have a current policy which lapses two days before the end of my trip. When should my new policy start?

We will provide you with your policy expiry notification in good time (normally 21 days). This will allow you to purchase a new policy to commence from the expiry date of your existing cover. This must be arranged prior to travel for your cover to continue