We're here to help

Need help booking

How do I make a booking for infants under 2 years old?

Infants under two must travel on the lap of an adult on shared shuttle services.


If you're travelling with infant(s) and wish to add a child/baby seat this can be added on our website at the time of booking.


This may be chargeable. If our partner is unable to provide a baby seat you will need to provide your own. Infants' ages will be classed as their age on your outbound travel date.


Our partners reserve the right to double check children’s ages on their passport. If it's found that they are over the age of 2 but received a child’s discount price the price difference will need to be paid directly to our partner.

How do I make a booking for children aged 3 to 13?

For children between the ages of 3 and 13 you will need to pay the full price of a seat on a shared shuttle service, as well as our private services
Children's ages will be classed as their age on your outbound travel date.

 

Our partners reserve the right to check children’s ages on their passport. If it's found that they are over the age of 13 but received a child’s discount price the price difference will need to be paid directly to our partner

Can I book a child seat?

We recommend you bring your own baby or booster seats for children or infants. Our partners will be able to provide them in some areas to meet the required local standards, but may vary in quality.

 


A supplement may be required for baby and booster seats, and you will be expected to fit the seat yourself. Baby or Booster seats can be booked on our website at the time of making the booking..

How much luggage can I take with me?

Our standard luggage allowance is one piece of hand luggage and one small suitcase/holdall per person. These should not exceed 70cm x 40cm x 20cm

 

Please note: If you have booked one of our private vehicle options and are bringing a pushchair or foldable wheelchair please ensure your vehicle is large enough e.g. if you are travelling in a party of four people with a pushchair and luggage please ensure you book a vehicle suitable for five people.


Excess Luggage:

If you have booked a shared shuttle service sports equipment, such as ski or golf bags, surf boards or bicycles, are classed as excess luggage and may be chargeable, all extras can be added to your booking at the time of making your booking on www.hoppa.com 


If you have booked a private vehicle and our partner is unable to fit excess luggage or large suitcases you may be asked to pay for a second vehicle on arrival.

Can I book a shuttle to my private villa?

Unfortunately, our partners are unable to operate a shared shuttle service to a private address. 


However, you can enter the address of the closest hotel and we can drop you there.


Alternatively, for a door to door service, please book one of our private vehicle options and to assist you with the cost of doing so please use our 25% Promo Code HH25 

I need to be picked up from a different address. How can I book this?

If you wish to book a different pick up address to your drop off address you will have to make two separate one way bookings

Can I book a journey with more than one stop?

If you've booked a private vehicle - Please contact us at https://talktous.hoppa.com/support/home and we will check if our partners are able to do this for you. Please note - this may only be possible if the other stop is within the same area/city/resort - Additional charges may apply


If you've booked a shared service - Please make two bookings for this. If you are arriving on the same flight and being dropped off in the same city/area/resort you are likely to be seated on the same shuttle service

Can I book a journey that will stop and collect my keys for a private villa?

Please contact https://talktous.hoppa.com/support/home, We will then contact our partner to check this is possible. In most cases this will be possible and additional charges may apply.

How do I add my bike/surfboard/golf bag etc to my booking and how much does it cost?

Sports equipment such as ski bags, golf bags, surf boards and bicycles are classed as excess luggage and may be chargeable. These can be added on the website www.hoppa.com at the time of making your booking. 

Do you cater for wheelchair users and people with disabilities?

hoppa will do our utmost to cater for any special requirements you may have.


Our shared shuttle services are not suitable for anyone unable to climb the steps into a minibus or coach. Our drivers are unable to assist anyone onto our vehicles.


Electric wheelchairs and scooters cannot be transported on any of our shared vehicle services. 

Before you make a booking please contact us https://talktous.hoppa.com/support/home so we contact our Partner and make sure these can be accommodated and advise the correct vehicle type that needs to be booked.  

Offers to your inbox

Booked your hoppa, but need some help?